Legal
All legal documents for Knowphone Technology Solutions Private Limited and the SkiePhone service. We believe in transparency and plain language.
Privacy Policy
How we collect, use, and protect your personal data and your child's device data. Covers COPPA compliance, India DPDP Act 2023, data retention, and your rights as a caregiver.
Terms of Service
The agreement between you and Knowphone Technology Solutions Private Limited covering what you are buying, your responsibilities as a caregiver, Device Owner acknowledgment, subscription terms, and our limitations of liability.
Sales, Returns and Refunds
Our return policy, including the 30-day unopened box return window, no-returns policy on opened devices, how to contact the OEM for hardware issues, and subscription refund terms.
Hardware Warranty
Who covers hardware versus software. OEM manufacturer warranty details and service centre contacts for Samsung, OnePlus, Realme, and other SkiePhone-compatible devices. SkieOS software warranty from Knowphone.
Shipping Policy
Where we ship, delivery timelines, order processing, tracking, failed deliveries, and shipping charges. Currently India-only.
Contact Our Data Protection Officer
For privacy-related questions, data access or deletion requests, or to raise a grievance under the India DPDP Act 2023:
Data Protection Officer and Grievance Officer
Knowphone Technology Solutions Private Limited
3rd Floor, AVR Arcade, 3rd Cross, Ramamurthy Nagar, Bengaluru, Karnataka 560016, India
Email: contact@knowphone.in
We acknowledge grievances within 72 hours and resolve them within 30 days as required by law.